You may return the Product to us or cancel the entitlement to services and obtain a refund of the price of the returned Product provided that you contact us within seven (7) working days from the day after the goods are delivered.
Although you will have to pay the cost of returns, the refund will include the full value of both the product and the outbound shipping costs.
If an item is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must at our request be returned with the product purchased. We reserve the right to raise an invoice in respect of any free or discounted bundles product not so returned.
If an item was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement, please contact us at firstname.lastname@example.org.
If you have received the ordered item(s) and have simply changed your mind about purchasing it, you may return the item(s) or entitlement to Service to us for a refund and provided:
. You inform us within seven (7) working days from the day after the goods are delivered; and
You have proof of purchase (i.e. order number / identification)
Please note that while the item(s) remain in your possession you are under a duty to ensure that the item(s) are kept safe and secure